Open to opportunities

Héctor Tormos López

@hctortormoslpez

Message

I am a multilingual technical specialist improving support workflows and data insights.

Spain

Message

What I'm looking for

I seek a multilingual technical role combining customer-facing support, data-driven process improvement and automation in an international, collaborative team that values measurable impact and continuous learning.

I am a multilingual technical specialist and manager with a proven track record of bridging customers and engineering teams to resolve technical incidents, gather customer feedback and deliver data-driven improvements. At Dyson's Swiss department I transformed support and sales workflows using Zendesk, SAP ERP, Oracle NetSuite, Salesforce, Jira and Power BI, and previously led efficiency, training and quality-control programs that cut issue resolution time by 20%.

I combine hands-on scripting (JavaScript, Python) and data tooling (Power Query, Power BI) with localization, SEO and translation experience to deliver measurable outcomes across markets. I work fluently across English, Spanish, German, French, Italian and Dutch, thrive in international teams, and focus on automation, monitoring and scalable processes that improve customer experience and operational metrics.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer

Current

TextMaster

Jan 2010 - Present (15 years 9 months)

Delivered multilingual translation and content for TextMaster and other platforms, achieving VIP translator status and enforcing quality control across multi-language projects.

SDL Trados CAT Tools Translation Localization Quality Assurance

Freelance

Multiple Clients

Jan 2006 - Jan 2008 (2 years)

Provided freelance marketing, translation and IT support services to clients including Norbert Dentressangle and Yangzhou Shenli, managing mailing campaigns, NFS servers and Mautic deployments.

Mautic NFS Translation Linux Project Coordination