Héctor HernándezHH
Open to opportunities

Héctor Hernández

@hctorhernndez

Proactive customer service specialist with a passion for digital media.

Colombia

What I'm looking for

I seek opportunities in technology and digital media to enhance customer experiences and implement innovative business models.

I am a proactive and communicative professional with extensive experience in customer service and digital project integration. My journey has taken me through various roles, from a Customer Service Specialist at IntouchCX to a Barman at Levamaki, where I honed my skills in providing exceptional service and managing digital content. I thrive in team environments and have a natural entrepreneurial spirit that drives me to take on personal projects and challenges.

My educational background includes specialized training in customer service and digital content management from SENA, where I developed essential skills in communication, problem-solving, and digital marketing. I am fluent in both Spanish and English, which enhances my ability to work in diverse environments and expand project reach. I am passionate about leveraging technology and digital media to improve customer experiences and implement innovative business models.

Experience

Work history, roles, and key accomplishments

LE

Barman

Levamaki

Jan 2024 - Dec 2024 (11 months)

Responsible for preparing and serving drinks, maintaining a clean bar, and providing friendly and efficient service to customers. Proficient in organizing inventory and managing digital content across various platforms.

EM

Height Instructor

Ecoparque Makute

Feb 2021 - Oct 2022 (1 year 8 months)

Height and security instructor specialized in group management and pedagogical skills. In charge of conducting tours for groups of up to 30 people.

Education

Degrees, certifications, and relevant coursework

SE

SENA

File Organization, Management

2024 - 2024

Activities and societies: Spanish and English domain.

Efficient file classification, storage, retrieval, and data security, helping professionals maintain orderly and accessible filing systems in business settings.

SE

SENA

Customer Service Experience, Customer Service

2023 - 2024

Activities and societies: Office Suite Knowledge.

Essential skills like communication, problem solving, and handling customer interactions, being able to provide excellent service and enhance customer satisfaction in various business settings.

SE

SENA

Digital Content Integrator, Digital Marketing

2023 - 2024

Activities and societies: Skilled in CMS, SEO, basic graphic design and digital marketing.

Able to manage and optimize content for digital platforms. In charge of curating, updating websites, managing social networks and adapting multimedia content.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Héctor Hernández - Barman - Levamaki | Himalayas