Héctor Hernández
@hctorhernndez
Proactive customer service specialist with a passion for digital media.
What I'm looking for
I am a proactive and communicative professional with extensive experience in customer service and digital project integration. My journey has taken me through various roles, from a Customer Service Specialist at IntouchCX to a Barman at Levamaki, where I honed my skills in providing exceptional service and managing digital content. I thrive in team environments and have a natural entrepreneurial spirit that drives me to take on personal projects and challenges.
My educational background includes specialized training in customer service and digital content management from SENA, where I developed essential skills in communication, problem-solving, and digital marketing. I am fluent in both Spanish and English, which enhances my ability to work in diverse environments and expand project reach. I am passionate about leveraging technology and digital media to improve customer experiences and implement innovative business models.
Experience
Work history, roles, and key accomplishments
Barman
Levamaki
Jan 2024 - Dec 2024 (11 months)
Responsible for preparing and serving drinks, maintaining a clean bar, and providing friendly and efficient service to customers. Proficient in organizing inventory and managing digital content across various platforms.
Digital Content Integrator
SENA
Feb 2023 - Dec 2024 (1 year 10 months)
Responsible for managing and optimizing content for digital platforms. In charge of curating and updating websites, managing social networks, and adapting multimedia content.
Customer Service Specialist
IntouchCX
Nov 2022 - Nov 2023 (1 year)
Remote agent specialized in customer service for the booking.com application. Capable of overseeing projects and ensuring deadlines and quality standards are met.
Height Instructor
Ecoparque Makute
Feb 2021 - Oct 2022 (1 year 8 months)
Height and security instructor specialized in group management and pedagogical skills. In charge of conducting tours for groups of up to 30 people.
Education
Degrees, certifications, and relevant coursework
SENA
File Organization, Management
2024 - 2024
Activities and societies: Spanish and English domain.
Efficient file classification, storage, retrieval, and data security, helping professionals maintain orderly and accessible filing systems in business settings.
SENA
Customer Service Experience, Customer Service
2023 - 2024
Activities and societies: Office Suite Knowledge.
Essential skills like communication, problem solving, and handling customer interactions, being able to provide excellent service and enhance customer satisfaction in various business settings.
SENA
Digital Content Integrator, Digital Marketing
2023 - 2024
Activities and societies: Skilled in CMS, SEO, basic graphic design and digital marketing.
Able to manage and optimize content for digital platforms. In charge of curating, updating websites, managing social networks and adapting multimedia content.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Héctor?
You can contact Héctor and 90k+ other talented remote workers on Himalayas.
Message HéctorFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
