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hazeljohn sherry

@hazeljohnsherry

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Client support specialist at LOGICORE handling logistics, healthcare, and Agri accounts across phone, email, and chat.

India

Message

At LOGICORE, I provide phone, email, and chat support across logistics, healthcare outsourcing, and Agri client accounts. I triage tickets, follow SOPs, and track service measures including SLA compliance and first-contact resolution.

Previously, I managed client accounts at BHEJOOOASGSLOGISTICSPVT.LTD., tracking delivery exceptions and creating shipment status dashboards. At Outreach GLOBALAGRIRESOURCES PVT. LTD., I generated leads through calls and targeted emails, maintained CRM pipeline records, and coordinated proposals and samples with operations and QA teams.

Experience

Work history, roles, and key accomplishments

Current

Voice & Non-Voice Client Support Specialist

Current

Logicore

Apr 2023 - Present (3 years 6 months)

Provided multi-channel support (phone, email, chat) across logistics, healthcare outsourcing, and Agri client accounts. Handled inbound queries, performed outbound follow-ups, triaged and resolved tickets per SOPs, and prepared reports tracking KPIs such as SLA compliance and first-contact resolution.

Inbound Calls Outbound Calls Email Support Live Chat Ticket Triage Documentation Reporting SLA Compliance KPI Tracking CRM Tools

Public Relations Specialist – Media Coordination

Sakshi TV USA / US1 Television

Sep 2021 - Mar 2023 (1 year 6 months)

Ensured smooth outsourcing services in the Media and Healthcare industries. Conducted outbound calls to communicate services, identified prospective clients, scheduled meetings, and drafted press releases and email campaigns.

Public Relations Media Coordination Outbound Calls Client Engagement Press Release Writing Email Campaigns Reporting Database Management

Sales Manager – Voice & Email

Outreach Global Agri Resources Pvt. Ltd.

Generated leads via calls and targeted emails for international markets in edible oil-based derivatives. Maintained CRM pipeline hygiene, prepared price sheets and product decks, and followed up with clients to ensure deal closures.

Lead Generation Outbound Calls Email Marketing CRM Management Pipeline Management Proposal Writing Product Presentations Client Follow up

Key Account Specialist – Client Support

Bhejooo Asgs Logistics Pvt. Ltd.

Managed key client accounts for a logistics company, ensuring high satisfaction and service quality. Acted as the main point of contact between clients and internal teams, monitored service delivery, resolved issues, and coordinated with logistics and operations teams.

Key Account Management Customer Relationship Management Inbound Calls Outbound Calls Email Communication Escalation Handling NDR And RTO Handling Reporting Dashboard Creation SOP Improvement

Business Development Specialist – Healthcare Outsourcing

Staffingly Inc

Identified and approached healthcare clients across India, Sri Lanka, and the Philippines to promote outsourcing solutions. Conducted consultative calls, discovery sessions, and virtual demos, and coordinated with internal delivery teams to ensure commitments were met.