Open to opportunities

Hayley May

@hayleymay

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Detail-oriented professional with over 5 years in administrative support.

United States

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, ideally in a collaborative environment that values efficiency and innovation.

I am a detail-oriented and proactive professional with over 5 years of experience in administrative and operational support. My career has been marked by a proven track record in enhancing operational efficiency and customer satisfaction through effective scheduling, data management, and project coordination. I thrive in dynamic environments and am eager to contribute to a team that values strategic administrative practices.

Throughout my career, I have held various roles that have honed my organizational and communication skills. As a Receptionist at Noah’s Arf, I managed client interactions and improved customer service experiences, while at High Street Hostel, I optimized guest scheduling processes and coordinated social media strategies. My experience as a Hostel Manager further developed my leadership abilities, where I directed operations and maintained high service standards.

Experience

Work history, roles, and key accomplishments

Current

Receptionist, Social Media Manager, Event Coordinator, Head Cleaner, and Manager

Current

High Street Hostel

Feb 2022 - Present (3 years 4 months)

Optimized guest and volunteer scheduling processes, enhancing service delivery and operational efficiency. Coordinated social media strategies and led event planning, demonstrating effective project management and communication skills.

Volunteer coordination Social Media Management Event Planning Project Management Administrative Support

Receptionist

Noah's Arf

Jun 2024 - Present (1 year)

Managed client interactions and improved customer service experience, contributing to smooth operations. Coordinated invoicing and financial reporting, ensuring accurate and timely payment processing.

Customer Service Invoicing Financial Reporting Multitasking

Hostel Manager

The Lochside Hostel

Jul 2023 - Present (1 year 11 months)

Directed operations for a team of 8, optimizing inventory management and enhancing guest satisfaction. Implemented strategies for streamlined operations and addressed guest concerns, maintaining high service standards.

Operations Management Inventory Management Service standards Logistics Team Leadership

Remote English Tutor

Cambly

Mar 2022 - Present (3 years 3 months)

Conducted English tutoring sessions and managed scheduling, demonstrating adaptability to remote work environments. Utilized video conferencing tools effectively, showcasing strong communication and organizational skills.

Scheduling Remote Work Video Conferencing Communication Organizational Skills

Maitre D', Busser, and Food Expo

Riccardo's Restaurante

Jun 2019 - Present (6 years)

Managed dining logistics and customer service, demonstrating ability to perform under high-pressure situations. Assisted with ToGo orders during COVID-19, ensuring effective handling of logistics and customer satisfaction.

Dining Logistics Customer Service Order Management Customer Satisfaction

Office Assistant

Kraft Screens and Doors

Jun 2018 - Present (7 years)

Organized documents, managed invoices, and created accurate spreadsheets, supporting senior colleagues with administrative tasks. Addressed customer inquiries efficiently, showcasing strong problem-solving skills and attention to detail.

Document Management Invoice Management Spreadsheets Administrative Support Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Oregon

Bachelor of Arts, Anthropology and Psychology

Grade: 3.8

Activities and societies: Laboratory Assistant, Anthropology Department, University of Oregon, Eugene, OR 97403. Gathered and analyzed Ceramics data, and contributed to a project creating an accurate chronological story of the pacific island Yap. Collaborated with PHD students and fellow classmates to enhance the understanding of initial colonization and consequential trade and migration to Yap and surrounding islands.

Double majored in Cultural Anthropology and Archaeology with a minor in Psychology. Engaged in research as a Laboratory Assistant, gathering and analyzing ceramics data to contribute to a project on the chronological history of Yap.