Alberta owusu

I am an experienced healthcare professional with a Certified Clinical Medical Assistant (CCMA) credential and over six years of expertise in customer service, medical billing, and healthcare compliance. My proven track record in managing revenue cycles and resolving complex healthcare queries has equipped me with the skills necessary to enhance operational efficiency in healthcare settings. I possess a strong foundation in anatomy, medical ethics, and patient care, complemented by exceptional organizational, decision-making, and interpersonal skills.

In my most recent role as a Healthcare Customer Support Associate at Startek, I managed end-to-end revenue cycle tasks, ensuring accurate and timely billing and payment processes. I successfully resolved complex billing and insurance queries, which reduced outstanding claims and improved client satisfaction. My ability to utilize CRM software to document and track patient interactions has enhanced service accuracy and trust. I am passionate about contributing to the efficiency and financial integrity of healthcare operations as a Revenue Cycle Specialist.