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@crystalmadariaga
Critical Thinker • Skilled Trainer & Coach • Problem-Solver • Dependable • Adaptable • Growth-Oriented
I am an experienced medical assistant and care manager with a strong record in chronic care management, remote patient monitoring, and patient-centered communication. I deliver comprehensive care plans, manage RPM and CCM programs for hypertension and diabetes, and ensure HIPAA-compliant coordination between patients and providers.
I combine clinical skills (vitals, injections, EKGs, lab tests) and EMR proficiency (Athena, Intergy) with extensive customer-service and leadership experience across healthcare and retail settings. I am results-driven, detail-oriented, and committed to helping patients overcome barriers to care.
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Work history, roles, and key accomplishments
TimeDoc
Oct 2021 - Present (4 years 1 month)
Create comprehensive care plans and SMART goals, manage remote patient monitoring for hypertension and diabetes, and ensure HIPAA/FCC compliance while coordinating services with medical practices and patients.
Lincare
Mar 2021 - Oct 2021 (7 months)
Handled inbound calls from patients and providers, processed resupply orders and dispatches, troubleshot equipment issues, maintained accurate customer records, and mentored new employees.
New Horizon Family Health Service
Jan 2020 - Jul 2020 (6 months)
Roomed patients, performed vitals, injections, EKGs and lab tests, managed appointments and records using Athena and Intergy EMRs, triaged patients, and supported providers with prior authorizations and clinical tasks.
Brown Mackie College
Jan 2012 - Jan 2012 (0 months)
Completed an Associate of Applied Science in Medical Assisting with a 3.85 GPA, gaining clinical skills in patient care, lab testing, and administrative medical tasks.
Kmart
Mar 2010 - Aug 2011 (1 year 5 months)
Provided customer service, managed cash transactions and cashier operations, handled returns and layaway, and trained new employees to maintain store service standards.
Check Into Cash
Aug 2007 - Feb 2010 (2 years 6 months)
Oversaw store operations including scheduling, training, transactions (loans, check cashing, wire transfers), collections, marketing, and daily deposits to ensure operational efficiency.
Spinx
Apr 2006 - Aug 2007 (1 year 4 months)
Managed store operations including interviewing, scheduling, inventory and orders, deposits, and daily paperwork to maintain store performance and customer service.
Degrees, certifications, and relevant coursework
Associate of Applied Science, Medical Assistant
Grade: 3.85/4.0
Completed an Associate of Applied Science in Medical Assistant with a 3.85 GPA.
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