Crystal Madariaga

Create comprehensive care plans and SMART goals, manage remote patient monitoring for hypertension and diabetes, and ensure HIPAA/FCC compliance while coordinating services with medical practices and patients.

Handled inbound calls from patients and providers, processed resupply orders and dispatches, troubleshot equipment issues, maintained accurate customer records, and mentored new employees.

Roomed patients, performed vitals, injections, EKGs and lab tests, managed appointments and records using Athena and Intergy EMRs, triaged patients, and supported providers with prior authorizations and clinical tasks.

Completed an Associate of Applied Science in Medical Assisting with a 3.85 GPA, gaining clinical skills in patient care, lab testing, and administrative medical tasks.

Provided customer service, managed cash transactions and cashier operations, handled returns and layaway, and trained new employees to maintain store service standards.

Oversaw store operations including scheduling, training, transactions (loans, check cashing, wire transfers), collections, marketing, and daily deposits to ensure operational efficiency.

Managed store operations including interviewing, scheduling, inventory and orders, deposits, and daily paperwork to maintain store performance and customer service.

Grade: 3.85/4.0

Completed an Associate of Applied Science in Medical Assistant with a 3.85 GPA.