Open to opportunities

Monali Shah

@monalishah

Message

Compassionate clinical medical assistant with strong remote customer-support and HIPAA-compliant documentation skills.

United States

Message

What I'm looking for

I seek a patient-centered healthcare role where I can apply clinical skills, HIPAA-compliant documentation, and customer-service experience while growing toward an RN role.

I am a patient-focused Clinical Medical Assistant and customer support professional with experience in overnight urgent care, remote high-volume call centers, and fast-paced service roles. I prioritize clear communication, empathy, and timely resolution of patient and customer concerns.

In clinical roles I independently managed overnight patient care, performed specimen collection, documented vitals and medical history in EMR/EHR systems, and assisted providers with urgent procedures and treatments. I maintain HIPAA/PHI-compliant records while balancing front-desk and back-office duties including billing and medical records.

In customer service and remote support roles I handled high-volume inbound calls, de-escalated conflicts, and documented interactions across multiple systems while meeting quality and productivity standards. As a team leader in retail food service I coached staff, resolved internal conflicts, and helped drive operational efficiency.

I am completing a BSN and hold a Certified Medical Assistant credential along with BLS/CPR/AED and First Aid certifications. I bring adaptability, strong organization and time-management skills, and a dedication to delivering safe, compassionate care.

Experience

Work history, roles, and key accomplishments

Clinical Medical Assistant

Temecula 24 Hour Urgent Care

Dec 2024 - Mar 2026 (1 year 3 months)

Independently managed overnight patient care as sole CMA, performing vitals, specimen collection, medication administration, basic wound care, and maintaining HIPAA-compliant EMR documentation to ensure timely urgent care delivery.

Specimen Collection Wound Care HIPAA Documentation

Team Leader

Jack in the Box

Dec 2022 - Feb 2026 (3 years 2 months)

Led front-line team operations, resolved customer complaints, ensured clean and safe work areas, and drove timely, accurate completion of tasks to support service quality and team efficiency.

Team Leadership Customer Service Conflict Resolution Time Management Operations

Resolution Associate

3 Day Blinds

May 2024 - Dec 2024 (7 months)

Handled high-volume inbound customer calls remotely, resolved escalations independently while meeting quality and productivity standards, and maintained accurate case documentation across multiple systems.

Remote Customer Support CRM Systems Multitasking Empathy Quality Assurance

Team Leader

KFC

Jun 2022 - Dec 2022 (6 months)

Collaborated with department leaders to set goals, mentored junior staff, and managed conflict resolution to maintain a positive, productive work environment.

Leadership Mentoring Cross Functional Collaboration Conflict Resolution Customer Service Operations Scheduling