Haylee Everts
@hayleeeverts
Customer Support Team Lead at Socialbear, UK, managing escalations and improving support workflows across multiple channels.
South AfricaWhat I'm looking for
At Socialbear, UK, I lead and support a remote customer service team, overseeing daily operations, workload distribution, and service levels across multiple support channels.
I coach agents and assist with complex queries, escalations, and sensitive complaints. I also maintain team guides and response templates, and raise recurring issues and operational gaps for improvement.
At Henry Co. Cpt, I coordinated client account activity and worked between clients, internal teams, and Account Managers. I’m interested in expanding into leadership and account management, building on my customer support and project coordination experience.
Experience
Work history, roles, and key accomplishments
Customer Support Team Lead
Socialbear
Jan 2025 - Present (1 year 9 months)
Lead and support a remote customer service team, overseeing daily operations, workload distribution, and service levels. Provide coaching, manage escalations, and collaborate with management and clients to improve processes.
Customer Support Specialist
Henry Co. Cpt
Jan 2022 - Jan 2025 (3 years)
Oversaw end-to-end customer support delivery across multiple channels, ensuring seamless issue resolution and high client satisfaction. Coordinated client account activity and acted as liaison between clients, internal teams, and Account Managers.
Virtual Assistant
Belay Solutions
Jan 2019 - Jan 2022 (3 years)
Streamlined administrative operations including scheduling, inbox management, and data entry. Coordinated meetings and travel, conducted research, and developed business materials to support executive workflows.
Education
Degrees, certifications, and relevant coursework
University of the Free State
Bachelor's Degree, Psychology & Criminology
2022 -
Pursuing a degree in Psychology and Criminology at the University of the Free State.
High School
High School Diploma, General
2017 - 2021
Completed secondary education at High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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