Open to opportunities

nontsikelelo laaistok

@nontsikelelolaaistok

Message

Caring, detail-oriented customer support lead with 14+ years delivering people-first service across channels.

South Africa

Message

What I'm looking for

I seek a people-focused role where I can lead customer support, train teams, solve complex issues, work remotely, and grow with a human-centric company.

I am a caring, detail-oriented support professional with over 14 years' experience across retail, administration and remote customer-facing roles. I lead daily operations, train staff, manage bookkeeping and resolve complex customer issues efficiently while maintaining a people-first approach.

I excel at multitasking, problem-solving and learning new systems, and I bring strong written and verbal communication, CRM familiarity and remote-work discipline. I'm committed to continuous growth and to contributing to teams that build human-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Lead Manager

Current

More Than A Pub

Feb 2022 - Present (3 years 9 months)

Spearhead daily operations and team leadership for a busy customer-facing venue, training staff on POS and service standards while managing bookkeeping, payroll, cash-ups, and invoicing to maintain operational efficiency.

Team Leadership Customer Service Bookkeeping Payroll Stock Control Reporting

Promoters Agent

Freelance

Jan 2014 - Jan 2022 (8 years)

Provided remote brand support and training, managed customer inquiries across channels, coordinated payments and logistics for promotions, and delivered product guidance to improve sales performance.

Remote Support Customer Service Logistics Coordination Training

Brand Ambassador / Promoter

Pink Brand Management

Jan 2011 - Jan 2014 (3 years)

Represented brands at events, built customer relationships, handled queries and product demos, and tracked feedback to increase engagement and sales.

Event Promotion Customer Engagement Product Demonstrations Sales Support Relationship Building

Remote Admin Assistant

Dr. S.S. Abura & Partners

Jan 2009 - Jan 2011 (2 years)

Provided high-volume email and chat support and handled clerical functions including travel bookings and calendar management while resolving queries independently in a remote setup.

Email Support Live Chat Calendar Management Clerical Support Remote Work Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

Westering High School

High School Diploma, Secondary Education

Completed secondary schooling with subjects including English (HL), Xhosa (FAL), Math Literacy, Business Studies, Consumer Studies, Travel & Tourism, and Life Orientation.