Open to opportunities

Hauwa Kabiru

@hauwakabiru

Message

I resolve e-commerce and technical customer issues across email, live chat, CRM, and payment platforms.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve e-commerce or technical issues, deliver empathetic customer experiences, and collaborate with teams using CRM and helpdesk tools.

I've supported customers at LASHBABE across the full post-purchase journey, managing orders, returns, refunds, replacements, and disputes through Klarna, PayPal, and Stripe.

As an e-commerce customer service freelancer on Fiverr, I helped customers with products, shipping, delivery, order changes, cancellations, exchanges, promotions, and loyalty programmes. I focus on timely, empathetic support that protects customer trust and satisfaction.

I've also provided remote and technical support through Trilogy via Crossover and Dr Technologies NG, troubleshooting issues and collaborating across teams using Salesforce, HubSpot, Zendesk, Zoho CRM, Jira, Trello, and Microsoft technologies.

Experience

Work history, roles, and key accomplishments

Customer Service Support

Lashbabe

Dec 2024 - Apr 2026 (1 year 4 months)

Managed customer enquiries through email and Trengo CRM, providing timely and solution-focused support. Handled orders, returns, refunds, replacements, and resolved payment disputes via Klarna, PayPal, and Stripe.

Email Support Live Chat CRM Trengo Order Management Returns Refunds Replacing Payment Disputes Klarna PayPal Stripe Customer Experience Problem Solving Cross Functional Collaboration

E-commerce Customer Service Freelancer

Fiverr

May 2024 - Dec 2024 (7 months)

Responded to customer enquiries regarding products, pricing, availability, shipping, orders, and delivery. Assisted with order placement, tracking, modifications, cancellations, returns, exchanges, and refund policies.

E commerce Support Order Management Returns Exchange Refunds Complaint Resolution Customer Satisfaction

Technical Support Intern

Dr Technologies NG

Mar 2023 - Mar 2024 (1 year)

Provided technical troubleshooting and problem-solving support to corporate customers. Investigated customer issues and collaborated with cross-functional teams to support effective resolution.

Technical Troubleshooting Problem Solving Azure Active Directory Cross Functional Collaboration

Customer Support (Remote)

Trilogy

Nov 2020 - Mar 2021 (4 months)

Resolved customer issues through live chat and email with timely and accurate responses. Troubleshot customer problems and provided practical solutions based on customer needs.