As a Customer Support Specialist working remotely on a freelance basis, I support users of web-based platforms and help e-commerce customers with order, payment, and account questions.
I review customer feedback, reviews, and support tickets to identify recurring issues and recommend improvements. I also contributed to improvements in product navigation, cart flow, and checkout experience.
In this work, I coordinate with marketing, development, and fulfillment teams to resolve escalations. I reported improvements in order processing and delivery timelines of 25%.
Previously, I provided real-time technical support at Tek-Experts and managed customer communications at DreamWorks Integrated Systems, handling complaints and coordinating resolutions.
