At Avaza, I manage a global high-MRR portfolio for a PSA SaaS platform serving 70,000+ clients across 150+ countries, maintaining 100% CSAT and building AI-enabled account-management, onboarding, and support workflows. I turn client feedback into product insights, launch enablement content, and use Intercom, Pipedrive, Clay, Zapier, Claude, ChatGPT, and Gemini to improve retention visibility and support quality.
Previously at Motive, I delivered 107% NRR and a 95% renewal rate across a $1.5M+ ARR portfolio of 120+ SMB and commercial accounts in the US and Canada. I bring 10+ years of client-facing experience across account management, technical support, sales, operations, and global brands, grounded in ownership, resilience, transparency, and reliable teamwork.
