Haris Urbaz

Promoted within two months to spearhead partner-sourced pipeline strategy, including sourcing, commercial structuring, onboarding, enablement, and performance management. Leverages AI tools to automate workflows and drive top-of-funnel growth.

Established the startup's go-to-market function, mapping the partner landscape and building outbound infrastructure. Launched structured outreach cadences and foundational processes for partner engagement.

Founding member of VIP Customer Success department, designed protocols and frameworks adopted company-wide. Managed high-value accounts achieving over 85% retention for eight consecutive months.

Managed a portfolio of over 50 accounts for a fleet-management SaaS platform, overseeing renewals and a $23K monthly upsell quota. Achieved 80%+ of upsell quota while maintaining 100% account retention.

Prospected and engaged decision-makers across EMEA and Middle East markets, generating $5K in monthly recurring pipeline. Owned retention and growth for cloud-services accounts, improving NRR through upsell and cross-sell.

Led a customer support team across two countries, overseeing daily operations, quality assurance, and process improvement. Implemented SOPs and quality frameworks that enhanced first-contact resolution and reduced handle time.

Guided customers through complex multi-step claims processes via voice, chat, and email. Applied call-tracking and predictive analytics to identify at-risk accounts and mitigate escalation rates.

Provided customer support services, handling inquiries and resolving issues to ensure customer satisfaction.

Pursued a Bachelor of Science in Psychology at Bahria University, Islamabad, from 2021 to 2025.

Completed the Leadership Foundations certification.

Completed the Sales: Closing Strategies certification.