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Hasu Blossom User

@hasublossomuser

Onboarding Specialist at Redion, supporting travel insurance product launches and maintaining accurate group insurance policies.

Italy

Message

At Redion (ex Europ Assistance SpA), I coordinate cross-functional teams to support the onboarding of travel insurance products. I also implement and maintain group insurance policies, ensuring accuracy and compliance with business requirements.

At Tundr Tech Corporation S.r.l., I managed B2B accounts and onboarding, supported B2C customers by email and live chat, and assisted with invoicing, lead sourcing, and partner and supplier research.

At U-Earth Biotech Ltd, I supported B2C customers by email and chat, translated website, e-commerce, and blog content, and helped coordinate shipments and international documentation.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Redion (ex Europ Assistance SpA)

Nov 2025 - Present (10 months)

Coordinated cross-functional teams to support onboarding of travel insurance products. Implemented and maintained group insurance policies ensuring accuracy and compliance.

Cross functional Coordination Insurance Compliance Onboarding

Customer Success Representative

Tundr Tech Corporation S.r.l.

Jun 2023 - Nov 2025 (2 years 5 months)

Managed B2B accounts and onboarding, provided B2C support via email and live chat, and assisted with invoicing, lead sourcing, and partner research.

B2B Account Management Onboarding Customer Support Invoicing Lead Sourcing

Customer Care Representative

U-Earth Biotech Ltd

Mar 2021 - May 2023 (2 years 2 months)

Provided B2C support via email and chat, translated website and e-commerce content, and handled logistics including shipment management and international documentation.

Customer Support Translation Logistics Ecommerce

Executive Assistant

MVN Srl

Nov 2020 - Feb 2021 (3 months)

Provided executive support including agenda, meetings, and correspondence management, and handled client and guest reception.

Executive Support Calendar Management Correspondence Reception

Receptionist

Zebra Technologies

Oct 2020 - Nov 2020 (1 month)

Managed front desk operations including guest and courier reception, call handling, and mail and parcels management.

Frontdesk Reception Call Handling Mail Management

Hotel Front Desk Clerk

Daiwa Royal Hotel D-CITY Nagoya Nayabashi

Apr 2018 - Jul 2019 (1 year 3 months)

Handled front office operations including check-in/out, reservations, and guest support via phone, email, and in person.

Front Office Check in Check out Reservations Guest Support

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Milano

Master's Degree, Languages and Cultures for Communication and International Cooperation

Grade: 110/110

Activities and societies: Exchange semester at Doshisha University, Kyoto (Mar-Sep 2016); Languages: English & Japanese

Master's Degree in Languages and Cultures for Communication and International Cooperation, including an exchange semester at Doshisha University, Kyoto.