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Lenara User

@lenarauser

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Operations Manager at TSIQ InsuranceAgency who improved client retention by 20% through proactive follow-ups.

Italy

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At TSIQ InsuranceAgency, I partner with the company owner to support day-to-day operations in a lean, remote organization. I improved client retention by 20% through proactive follow-ups and relationship management.

Previously, I supported international business development at Wires&Bytes GmbH, increasing client meeting activity by 50% through lead qualification and targeted outreach. At Incab LLC, I coordinated procurement and supplier management and helped reduce production defects by 20% through process monitoring and quality assurance.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

TSIQ Insurance Agency

Mar 2024 - Present (2 years 7 months)

Partner with the company owner to support day-to-day business operations in a lean, remote organization. Improved client retention by 20% through proactive follow-ups and relationship management initiatives.

Client Communication Policy Administration Customer Retention Relationship Management Workflow Coordination

Sales Operations Specialist

Wires & Bytes GmbH

Apr 2023 - Dec 2023 (8 months)

Supported international business development through outbound prospecting, market research, and client communication. Increased client meeting activity by 50% through lead qualification and targeted outreach strategies.

Outbound Prospecting Market Research Lead Qualification Client Communication Business Development

Supply & Logistics Coordinator

Incab LLC

Sep 2017 - Sep 2021 (4 years)

Coordinated procurement and supplier management activities for a fiber-optic cable manufacturer. Reduced production defects by 20% through process monitoring and quality assurance initiatives.

Procurement Supplier Management Negotiation Quality Assurance Process Monitoring