Hassan Bh

Execute pre-flight safety checks and emergency protocols while delivering high-energy hospitality to a global customer base; consistently exceed onboard sales KPIs and maintain brand reputation under pressure.

Served as primary contact for complex financial and technical queries, achieving first-call resolution and maintaining meticulous client records to ensure data integrity within corporate frameworks.

Managed digital content workflows and built international stakeholder partnerships while facilitating workshops and representing the brand in multicultural initiatives.

Designed and delivered simplified instructional materials for diverse learners, managed classroom dynamics, and tracked individual student progress to improve learning outcomes.

Completed a Bachelor's Degree in English Studies, focusing on language, literature, and communication skills.

Completed TEFL/TESOL certification to teach English as a foreign language, including instructional methodologies and classroom management.

Completed Technical Support Fundamentals course covering core IT support concepts and troubleshooting practices.

Holds an active Cabin Crew License with training in safety and emergency procedures compliant with EASA standards.

Certified in First Aid, CPR, and AED use to provide emergency medical assistance in occupational settings.