Hassan Bh
@hassanbh
Multilingual operations and communications specialist driving customer success and regulatory compliance.
What I'm looking for
I am a multilingual operations and communications specialist with a Bachelor’s Degree in English Studies and international experience across aviation, fintech, and education. I excel in high-pressure, safety-critical environments and consistently deliver world-class customer service while ensuring strict regulatory compliance.
Throughout my career I have led safety and service delivery on commercial flights, resolved complex financial and technical customer queries, and managed digital content and external relations for international initiatives. I bring strong stakeholder-management skills, meticulous data integrity practices, and proven KPI-driven results.
I am a disciplined, resilient professional who thrives in shift-based or hybrid roles, is fluent in English and native in Arabic, and is certified in cabin crew safety, first aid, TEFL/TESOL, and technical support fundamentals.
Experience
Work history, roles, and key accomplishments
Execute pre-flight safety checks and emergency protocols while delivering high-energy hospitality to a global customer base; consistently exceed onboard sales KPIs and maintain brand reputation under pressure.
Served as primary contact for complex financial and technical queries, achieving first-call resolution and maintaining meticulous client records to ensure data integrity within corporate frameworks.
Content Manager
AIESEC
Feb 2022 - Feb 2023 (1 year)
Managed digital content workflows and built international stakeholder partnerships while facilitating workshops and representing the brand in multicultural initiatives.
English Teacher Intern
Jaamoum Private School
Nov 2020 - Mar 2021 (4 months)
Designed and delivered simplified instructional materials for diverse learners, managed classroom dynamics, and tracked individual student progress to improve learning outcomes.
Education
Degrees, certifications, and relevant coursework
University of Moulay Ismail
Bachelor's Degree, English Studies
Completed a Bachelor's Degree in English Studies, focusing on language, literature, and communication skills.
TESOL American Academy
TEFL/TESOL Certification, Teaching English as a Foreign Language
Completed TEFL/TESOL certification to teach English as a foreign language, including instructional methodologies and classroom management.
Coursera / Google
Certificate, Technical Support
Completed Technical Support Fundamentals course covering core IT support concepts and troubleshooting practices.
EASA
Cabin Crew License, Aviation Safety
Holds an active Cabin Crew License with training in safety and emergency procedures compliant with EASA standards.
Medical First Responder Training
First Aid & CPR/AED Certification, First Aid / Emergency Response
Certified in First Aid, CPR, and AED use to provide emergency medical assistance in occupational settings.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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