At Foundever, I provide telephone technical support to French-speaking B2B customers using Konica Minolta printers. I diagnose and resolve incidents or direct customers to the appropriate service, then follow requests through within service deadlines.
At We help, I managed client contracts, primarily for SEFE Energie gas contracts, and coordinated with stakeholders to ensure files were complete and compliant. I extracted and analyzed data from Salesforce to Excel for reporting, and updated databases with Salesforce Data Loader.
At CDG Prévoyance (Finashore / Intelcia), I welcomed RCAR and CNRA members and retirees, handled incoming calls, and processed and followed up on their cases. Earlier, at Finashore, I assisted CMR retirees and handled their complaints.
My administrative and customer-service experience also includes retention support at SFR | Intelcia, telephone sales at OXO.com, and administrative vehicle-registration files during an internship at Peugeot.
