Looking for a job

Rania Zyad

@raniazyad

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Claims handler at AXA FRANCE via TELEPERFORMANCE who managed and tracked claims files and supported insured customers.

Morocco

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What I'm looking for

I want to put my customer relations, technical support, and claims management skills to work for a dynamic company.

At AXA FRANCE (via TELEPERFORMANCE), I managed and tracked claims files and supported insured customers with their procedures. I analyzed and processed customer requests while following processing procedures and deadlines.

I also coordinated with different stakeholders to help ensure claims files were handled efficiently.

At FOUNDEVER, I handled mobile technical support requests, diagnosed and resolved issues related to mobile services, and guided users in using their devices and services.

As an intern in the commercial department at LESSIEUR CRISTAL, I contributed to day-to-day department activities, updated commercial data, and assisted with reports and dashboards, customer follow-up, and requests.

Experience

Work history, roles, and key accomplishments

Gestionnaire des Sinistres

AXA France

Mar 2025 - Jul 2026 (1 year 4 months)

Managed and monitored insurance claims files, assisted policyholders with procedures, and analyzed client requests. Coordinated with various stakeholders to ensure efficient processing while respecting deadlines.

Claims Management Client Relations Administrative Management Analysis Reporting Microsoft Office Teamwork Prioritization

Conseillère Assistance Technique Mobile

Foundever

Handled technical assistance requests from mobile service clients, diagnosed and resolved incidents, and guided users in using their equipment and services while maintaining quality standards.

Technical Support Client Relations Troubleshooting Mobile Services Quality Standards

Stagiaire Département Commercial

Lesieur Cristal

Participated in daily commercial department activities, updated commercial data, and assisted in preparing reports and dashboards. Contributed to client follow-up and handling of commercial requests.

Commercial Support Data Management Reporting Client Follow up Microsoft Office