Hashim Mae
@hashimmae
I design Dynamics 365 customer engagement solutions that unify CRM, marketing automation, and business operations.
United StatesWhat I'm looking for
I'm currently leading Dynamics 365 CRM and Customer Engagement architecture at SA Technologies, supporting Sales, Customer Service, and Marketing processes. I design Customer Insights journeys, segmentation, triggers, consent management, Dataverse integrations, and Power Platform automation for unified customer profiles and data-driven engagement.
Across SA Technologies, Technology Management Concepts, Calsoft Systems, and Team Venti, I've delivered end-to-end CRM implementations, migrations, integrations, reporting, and user adoption programs. With 11+ years in Dynamics 365, I translate stakeholder requirements into scalable CRM solutions using Azure, C#, .NET, Power Automate, Power BI, and enterprise governance practices.
Experience
Work history, roles, and key accomplishments
Microsoft Dynamics 365 CRM Architect
SA Technologies
May 2024 - Present (2 years 3 months)
Lead architecture and implementation of Dynamics 365 CRM and Customer Engagement solutions supporting Sales, Customer Service, and Marketing business processes. Design and configure Dynamics 365 Customer Insights solutions including customer segments, journeys, triggers, consent management, and personalized engagement scenarios.
Microsoft Dynamics 365 Consultant
Technology Management Concepts
Mar 2021 - Apr 2024 (3 years 1 month)
Led end-to-end Dynamics 365 Customer Engagement implementations for clients in manufacturing, healthcare, financial services, and retail sectors. Conducted requirements workshops and translated business needs into scalable CRM solutions across Sales, Customer Service, and Marketing modules.
Dynamics 365 CRM Consultant
Calsoft Systems
Nov 2018 - Feb 2021 (2 years 3 months)
Implemented Dynamics CRM solutions supporting lead management, opportunity tracking, customer service, and marketing operations. Configured entities, forms, views, security models, business rules, and workflow automation based on client requirements.
Dynamics CRM Developer
Team Venti - Microsoft Solutions Partner
Aug 2015 - Oct 2018 (3 years 2 months)
Developed custom Dynamics CRM applications using C#, .NET, JavaScript, plugins, custom workflows, and web resources. Customized CRM entities, forms, dashboards, business process flows, and security structures.
Education
Degrees, certifications, and relevant coursework
University of Engineering and Technology
Bachelor of Science, Science
Bachelor's degree in Science from the University of Engineering and Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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