Open to opportunities

Safi Iqbal

@safiiqbal

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Seasoned Microsoft Dynamics 365 CRM consultant driving end-to-end CRM solutions and cloud migrations.

United States

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What I'm looking for

I seek senior CRM roles where I can lead Dynamics 365 implementations, integrations, and cloud migrations while mentoring teams and driving user adoption.

I am a seasoned Microsoft Dynamics 365 CRM professional with over 10 years of experience designing, developing, and delivering end-to-end CRM solutions across finance, retail, healthcare, and manufacturing. I specialize in Dynamics 365 Sales, Customer Service, and Marketing modules, and I focus on aligning CRM solutions to business goals to drive measurable ROI.

My hands-on expertise includes customizations, plugins, Power Platform automation, integrations with ERP and Microsoft ecosystem services, data migration (KingswaySoft/SSIS), and real-time reporting with Power BI and SSRS. I have led implementations, upgrades, and cloud migrations while ensuring minimal disruption and strong governance.

I am known as a trusted consultant and technical leader who mentors developers, conducts workshops to boost user adoption, and collaborates with stakeholders to turn requirements into robust, maintainable solutions that improve productivity and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior CRM Developer

Current

Tivitie

Nov 2023 - Present (1 year 11 months)

Designed and delivered enterprise-scale Dynamics 365 CRM solutions, leading end-to-end implementations, cloud migrations and upgrades that streamlined sales and customer service operations while enabling actionable executive reporting.

Dynamics 365 Power Platform Azure Services Power BI Data Migration Solution Architecture

Dynamics 365 CRM Specialist

Technology Management Concepts

Nov 2018 - Oct 2023 (4 years 11 months)

Customized Dynamics 365 across Sales, Service and Marketing, implemented Power Automate workflows and role-based security, and led data migration and user adoption efforts to improve CRM utilization and compliance.

Dynamics 365 Power Automate Kingswaysoft SSIS Dashboards Data Migration User Training

D365 Developer

Dynamic Point

Oct 2015 - Oct 2018 (3 years)

Developed custom plugins, JavaScript web resources and workflow automations, configured entities and UCI customizations, and supported integrations and data processes to extend CRM functionality and stability.