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Sakiyo User

@sakiyouser

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Senior Dynamics 365 CRM Solution Architect delivering scalable customer engagement platforms.

United States

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What I'm looking for

I’m looking for a role where I can lead end-to-end Dynamics 365 CE architecture, modernize CRM platforms, and drive governance, integrations, and user adoption—turning business goals into secure, scalable, measurable customer engagement outcomes.

I’m a Senior Microsoft Dynamics 365 CRM Solution Architect with 10+ years of experience leading enterprise CRM initiatives, digital transformation programs, and customer engagement strategies.

I specialize in designing and delivering end-to-end Dynamics 365 Customer Engagement solutions—spanning Sales, Customer Service, Marketing, and Field Service—while aligning business objectives with technology capabilities to build secure, scalable, data-driven CRM platforms.

In my current role at EY, I lead enterprise-scale Dynamics 365 CE architecture and implementation, directing modernization and migration from legacy systems with minimal disruption. I also drive system integrations across Microsoft 365, Power Platform, Azure services, and REST APIs, while building governance and deployment standards that improved platform stability, user adoption, and reduced post-go-live support needs.

Previously at RSM US LLP, I led end-to-end implementations by gathering requirements, running fit-gap analysis, configuring core modules, and delivering reporting with Power BI. Before that, as a Dynamics 365 CRM Technical Developer at Dynamic Consultants Group, I built custom plugins, workflows, JavaScript, and .NET-based extensions, created SSRS reports and dashboards, and supported integrations with Microsoft Outlook, SharePoint, and third-party systems.

Experience

Work history, roles, and key accomplishments

Current

Dynamics 365 CE Solution Architect

Current

Jan 2023 - Present (3 years 8 months)

Led architecture and implementation of enterprise Microsoft Dynamics 365 Customer Engagement (CRM) solutions across Sales, Customer Service, Marketing, and Field Service. Drove CRM modernization/migration and integrations (Microsoft 365, Power Platform, Azure, REST APIs), improving customer engagement by 35% and increasing user adoption by 40%.

Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Power BI Azure Logic Apps REST APIs Microsoft 365 Integration Power Platform Dataverse Business Process Flows Data Migration Workflow Management Solutions Architect

Current

Dynamics 365 & Power Platform Architect

Current

Jan 2023 - Present (3 years 8 months)

Guided architecture, design, and delivery of enterprise-scale Microsoft Power Platform and Dynamics 365 solutions supporting 1,000+ users. Architected scalable applications, spearheaded digital transformation, and established governance and ALM frameworks.

PowerApps Power Automate Dataverse Dynamics 365 CE Power BI Azure DevOps ALM Governance Security Solutions Architect Mentorship

Senior Dynamics 365 CRM Consultant

Rsm Us Llp

Oct 2018 - Dec 2022 (4 years 2 months)

Delivered end-to-end Microsoft Dynamics 365 Customer Engagement (CRM) implementations by gathering and analyzing requirements, performing fit-gap analysis, and designing scalable CRM solutions. Built Power BI dashboards for reporting, led UAT and go-live activities, and supported continuous optimization across 10+ projects.

Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Requirements Gathering Gap Analysis Dataverse Power Platform REST APIs UAT Training Power BI Change Management Data Migration Implementation Support Azure

Senior Power Platform Consultant

RSM US LLP

Oct 2018 - Dec 2022 (4 years 2 months)

Directed architecture and delivery of Microsoft Power Platform and Dynamics 365 solutions supporting 500+ business users. Designed Model-Driven Apps, Canvas Apps, and automated workflows, and architected integrations with Azure services.

PowerApps Power Automate Dynamics 365 Dataverse REST APIs Logic Apps Custom Connector Development Power BI ALM Governance Solution Discovery Technical Leadership

Dynamics 365 CRM Developer

Dynamic Consultants Group

Jan 2016 - Sep 2018 (2 years 8 months)

Developed and customized Microsoft Dynamics CRM solutions, improving business processes and operational efficiency. Designed workflows, business process flows, and automation, and integrated with Outlook, SharePoint, and third-party applications.

Dynamics CRM Workflow Management Business Process Flows Plugins JavaScript .NET REST APIs Web Services SSRS Power BI Requirements Gathering End User Training

Dynamics 365 CRM Technical Developer

Dynamic Consultants Group

Jan 2016 - Sep 2018 (2 years 8 months)

Enhanced and customized Microsoft Dynamics CRM by building entities, forms, views, workflows, dashboards, and business process flows. Developed plugins, JavaScript, and .NET-based extensions, created SSRS reports, and integrated CRM with Outlook and SharePoint to support CRM automation and reporting.