Open to opportunities

Nathali Perera

@nathaliperera

Message

Experienced client support specialist with a decade in customer operations.

Australia

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer support expertise in a dynamic environment, fostering client relationships and driving operational excellence.

I am a dedicated Client Support Specialist with over ten years of experience in public relations and customer operations. My career has been defined by my ability to handle client inquiries, coordinate projects, and achieve organizational goals effectively. I pride myself on my unique blend of skills, strong work ethic, and exceptional people skills, which have consistently led to unparalleled customer satisfaction.

Throughout my career, I have developed a robust skill set that enables me to excel in various roles. At Tools.com, I managed customer support operations, addressing inquiries and complaints while ensuring that client needs were met promptly. My experience at JAT Holdings PLC involved overseeing administrative tasks and providing leadership to my team, driving us to achieve key performance indicators. I have also played a pivotal role in enhancing client engagement and satisfaction across various positions.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Tools.com

Apr 2024 - Present (1 year 2 months)

Handled client enquiries, requests, and complaints, effectively addressing their needs. Prepared accurate quotations upon request and coordinated client package deliveries efficiently.

Customer Support Client Management Logistics Coordination Problem Solving Communication

Executive - Customer Operations

JAT Holdings PLC

Jan 2021 - Present (4 years 5 months)

Oversaw and assisted the team for the entire operation of www.whitebyjat.com, ensuring smooth workflow. Supported the Head of Department in the execution of projects and project management initiatives.

Customer Operations Team Leadership Project Management Administrative Support Strategic Planning

Junior Executive - Investment Relations

LB Finance PLC

Jan 2017 - Present (8 years 5 months)

Greeted customers, responded to enquiries, and significantly improved client engagement. Played a pivotal role in attaining targets and facilitating outstanding customer satisfaction for Fixed Deposits & Savings.

Investment Relations Customer Service Client Engagement Financial Products Sales

Patient Relations Officer

Durdans Hospital

Jan 2015 - Present (10 years 5 months)

Greeted patients, responded to enquiries, and assisted patients with their diverse needs. Provided comprehensive support and guidance for patient admissions while assisting with hospital procedures.

Customer Service Empathy

Medical Transcriptionist

MedSource (Pvt) Ltd

Jan 2014 - Present (11 years 5 months)

Listened to audio clips received from USA hospitals and meticulously prepared medical reports for patients. Ensured the precise and accurate documentation of all medical information.

Medical Transcription