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Harventon Chavez

@harventonchavez

Facility Administrator at SIX THREE STORAGE managing tenant support, payments, vendor coordination, and daily facility operations.

Nicaragua

Message

At SIX THREE STORAGE, I manage remote administrative operations for multiple storage facilities, handling tenant communication, payment follow-up, and service requests. I coordinate vendor and maintenance support, prepare units for auctions, and maintain daily reports and operational trackers.

At APEX INJURY LAW FIRM, I manage personal injury cases from intake through settlement and serve as a point of contact for clients, attorneys, and insurance adjusters. I negotiate with medical providers and lienholders to help reduce client bills and prepare Final Settlement Disbursement documents.

Experience

Work history, roles, and key accomplishments

Current

Facility Administrator & Customer Support

Current

Six Three Storage

Oct 2025 - Present (1 year)

Manage administrative operations for multiple storage facilities remotely, including tenant communication, payment follow-up, and vendor coordination. Prepare daily reports and maintain operational trackers.

Administrative Operations Tenant Communication Payment Coordination Vendor Management Maintenance Coordination Operational Reporting Case Management

Current

Case Manager / Lien Negotiator

Current

Apex Injury Law Firm

Jan 2025 - Present (1 year 9 months)

Manage personal injury cases from intake through settlement, acting as a key point of contact among clients, attorneys, and insurance adjusters. Negotiate with medical providers and lienholders to help reduce client bills.

Case Management Negotiation Client Communication Legal Documentation Settlement Processing

Customer Support Specialist

Remitly

Jan 2021 - Jan 2025 (4 years)

Supported customers through inbound calls, chats, and email, maintaining high satisfaction and issue-resolution rates. Identified and mitigated potentially fraudulent activity and scheduled follow-ups to ensure issues were fully addressed.

Customer Support Fraud Detection Issue Resolution Communication Skills CRM

Customer Service & Sales Support

Expert By One Link

Jan 2017 - Jan 2020 (3 years)

Helped customers select electricity plans aligned with their needs and supported customer retention and satisfaction. Resolved inquiries efficiently to deliver a positive customer experience.

Customer Service Sales Support Retention Communication Skills Problem Solving

Customer Service Representative

Sitel

Jan 2012 - Jan 2016 (4 years)

Provided real-time updates on transaction status and investigated customer concerns to ensure timely resolutions. Monitored transactions for suspicious activity and potential fraud patterns.

Customer Service Fraud Monitoring Investigation Communication Skills Problem Solving