Pedro Emmanuel López

Operations Manager at Gaia Logistic, overseeing daily operations, client accounts, freight coordination, logistics planning, and process optimization. Responsible for ensuring efficient shipment management, operational excellence, and high-quality customer service.

Case Manager at Rodriguez Law Firm, PLLC, overseeing personal injury case management, handling a large client portfolio, coordinating legal processes, and ensuring consistent client communication and support.

Worked at Connect International for Aqua Finance as a Debt Collector and later Customer Service Representative, gaining experience in account management, negotiation, customer support, and conflict resolution.

Technical Support Specialist at Concentrix for Apple, delivering seamless technical support, customer service, and sales aligned with Apple’s standards of excellence and customer experience.

Customer Service Representative at Ibex for Netflix, assisting subscribers with account management, technical issues, and customer support while ensuring a positive viewing experience.

During my time as a volunteer at Operation Smile, I supported children and families through a variety of program activities, including organizing on-site events, games, and engaging activities that created a positive and welcoming environment during their evaluations and mission days. I assisted with logistical coordination, event setup, and volunteer support to ensure smooth program operations. I

During my volunteer work with TECHO, I actively participated in fundraising efforts across Managua, helping collect donations to support the organization’s housing and community development initiatives. I also contributed to recruiting new volunteers, encouraging more students and community members to join the mission. Additionally, I assisted in planning and participating in meetings and activiti

IT Technician at two schools of the Missionaries of the Sacred Heart of Jesus (MSC), responsible for preventive and corrective maintenance of the computer lab, software installation, equipment upkeep, and LAN/WAN network setup.