Looking for a job

hennelyn tamayo

@hennelyntamayo

Virtual Assistant pursuing General and Executive Assistant roles, with customer support and Amazon product research experience.

Philippines

Message

What I'm looking for

I’m seeking a General Virtual Assistant role where I can streamline processes and support busy professionals. I also want to grow into an Executive Assistant position supporting high-level executives, and to assist businesses as an Amazon Virtual Assistant.

At Alorica, I handled customer inquiries and issues across phone, email, and live chat, using a CRM system to document interactions and follow up. I also contributed to training new team members and support documentation.

As a freelance Product Research Specialist at Amazon, I analyzed sales metrics, competing products, and customer feedback. My research informed product enhancement recommendations and launch process improvements.

My objective is to support busy executives by streamlining processes and managing details. I’m also interested in General Virtual Assistant and Amazon Virtual Assistant work, drawing on my e-commerce knowledge and training in Asana and Trello.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Alorica

Sep 2020 - Mar 2021 (6 months)

Provided exceptional customer service by addressing inquiries and resolving issues for a diverse client base through phone, email, and live chat. Managed high volume of customer interactions, tracked interactions in CRM, and improved customer satisfaction scores by 15%.

Customer Service CRM Communication Skills Problem Solving Conflict Resolution Training Documentation

Product Research Specialist

Amazon

Aug 2019 - Aug 2019 (0 months)

Conducted product research and analyzed sales performance, competitive products, and market dynamics to inform strategic decisions. Collaborated with cross-functional teams to streamline product launches, reducing time-to-market by 20%.

Product Research Data Analysis Market Analysis Competitive Analysis Reporting Cross Functional Collaboration

Customer Service Associate

Jollibee

Aug 2016 - Feb 2017 (6 months)

Managed customer interactions, facilitated orders, handled payments, and maintained a well-organized workstation. Improved customer service response times by 15% and trained new staff members.

Customer Service Order Processing Payment Handling Communication Skills Teamwork Training

Education

Degrees, certifications, and relevant coursework

Your VA Buddy

VA 101, Virtual Assistance

2026 - 2026

Completed VA 101 training, developing essential skills in time management, communication, task prioritization, and client relationship management.

Malaya Online Academy

Malaya Training, Digital Marketing

2019 - 2019

Completed training in digital communication strategies and marketing techniques, including hands-on experience with Google Analytics and Canva.

Marikina Heights

Associate Degree, Business Management

2005 - 2009

Grade: GPA 3.8

Associate Degree in Business Management from Marikina Heights, Marikina City, graduated with a strong foundation in business principles, strategic planning, and organizational behavior.