Simon Dodd

Provided comprehensive 1st and 2nd line technical support for internal users across the FW Thorpe Group, resolving complex hardware, software, and network issues for both local and remote workers. Responsible for the full lifecycle of IT assets, including custom PC builds, software deployment, Active Directory OU management, and compliant WEEE equipment disposal. Alongside day-to-day helpdesk oper

• Contributed to the front-end development of the BOFIN mobile and web application, building and improving UI components to enhance usability for farmers and agronomists using the platform.
• Identified, diagnosed, and resolved software bugs across the application, directly reducing the volume of support tickets raised by end users.
• Conducted functional testing to validate fixes and new UI ch

To provide front line support on software and hardware queries • Develop and implement helpdesk procedures • Assist in dealing with helpdesk queries • Provide regular analyses to prevent re-occurrence • Carry out daily backup duties • Ensure that daily backups are successfully achieved • Deploy hardware for new users and/or replace older, failing hardware for existing users • Repair failed hardwa

Inbound and outbound calls for NHS and various other clients, providing IT solutions to hardware, software and network issues, providing a high level of customer service, raising tickets/cases for each call, keeping databases up to date and completion of administrative work if required. Assigning complex issues to second line or other IT departments within the business, providing a call/incident l

Delivered high-quality operational support and service in a fast-paced, high-volume environment. Maintained a strong focus on procedural compliance, systematic task management, and precise financial transaction handling—honing the foundational troubleshooting and analytical skills that I leverage today in ICT Support and Software Engineering.

Working in Employment Law as a Paralegal

• Managed IT helpdesk tickets, created user credentials, and collaborated with 3rd-line support.

Providing IT helpdesk support to people and traffic management systems, raising new tickets and providing remote technical support to resolve issues. Performing some administrative and financial duties along with a high standard of customer service

Worked as Crew Member at McDonald´s.

Worked as Sales Floor Team Member at Mitchells & Butlers PLC.

Providing IT technical support to HMRC whilst maintaining a high level of customer service

• Developed IT support skills, providing technical assistance and troubleshooting.

Enrolled at the University Of York, studying part-time online for a MSc Computer Science with Cyber Security at York's Wentworth Postgraduate College. Mastering many areas of Computer Science and Cyber Security including:

Security Engineering, Cyber Security Threats, Algorithms and Data Structures, Advanced Programming, Computer Architecture and Operating Systems, Computer and Mobile Networks, S

Full-stack Developer Course

Mar 2026

Jul 2025

The MSc User Experience Design course provided me with in-depth theoretical knowledge and hands-on practical experience in designing, developing, and evaluating digital products across a range of platforms and state-of-the-art technologies. The course placed a strong emphasis on the development of professional technical skills that are in high industry demand and will positioned me well for a care

Studying for my LLB with the hope of continuing onto the LLM & LPC combined course in 2021