Harsh Vardhan Singh
@harshvardhansingh5
I’m a production support and system engineer who diagnoses incidents, monitors systems, and improves reliability.
IndiaWhat I'm looking for
I’m a Production Support and System Engineer with hands-on experience in incident management, proactive monitoring, and root cause analysis across enterprise environments. I specialize in log analysis and alert triage to keep mission-critical applications running smoothly.
I’ve diagnosed and resolved 20+ production incidents monthly, reducing system downtime through structured root cause analysis. I maintain 95%+ SLA compliance while monitoring 50+ production metrics and logs daily using Grafana and Kibana, and managing support cases end-to-end in ServiceNow.
I bring a strong cross-functional troubleshooting mindset, collaborating with operations and engineering teams to prevent service degradation and strengthen reliability. Google Cloud Digital Leader certified, I also apply cloud/SaaS platform concepts (HTTP/HTTPS, REST APIs) while delivering production support for global enterprise clients like Liberty Global Europe.
Experience
Work history, roles, and key accomplishments
Monitored 50+ production metrics and logs daily in Grafana/Kibana and handled ServiceNow incidents, diagnosing and resolving 20+ production issues per month to keep Liberty Global Europe services stable. Maintained 95%+ SLA compliance through alert triage, root-cause analysis, and cross-functional escalations.
DevOps Support Engineer Intern
E-Corp Info Systems
Jan 2024 - Feb 2025 (1 year 1 month)
Provided L1/L2 production support for Connectivity, CAPP, CCARE, and CWEB services by managing incident tickets end-to-end and prioritizing by severity. Resolved 50+ login, connectivity, and application issues monthly through systematic troubleshooting, coordinating with cross-functional teams to reduce repeat incidents.
Python Developer Intern
Coders Cave
Dec 2023 - Jan 2024 (1 month)
Built Python applications and automation scripts to streamline repetitive operational tasks and improve development efficiency. Performed debugging and unit testing, refactoring code to optimize performance and reduce defects.
Education
Degrees, certifications, and relevant coursework
Vellore Institute of Technology
Bachelor of Technology (B.Tech), Computer Science Engineering
2021 - 2025
Grade: CGPA: 8.28
B.Tech in Computer Science Engineering at Vellore Institute of Technology (VIT), completed with CGPA 8.28 from Aug 2021 to May 2025.
Google Cloud
Google Cloud Digital Leader, Cloud Computing
Google Cloud Digital Leader certification demonstrating cloud knowledge across Google Cloud platforms and concepts.
Vellore Institute of Technology
Cloud Computing Foundations Program, Cloud Computing
Completed the Cloud Computing Foundations Program as part of cloud education.
Infosys
Generative AI for All, Generative AI
Completed the Generative AI for All program from Infosys.
IIT Bombay
SQL Certificate, SQL
Completed a certificate focused on SQL.
IIT Bombay
Python Programming Certificate, Python Programming
Completed a certificate focused on Python programming.
Udemy
Data Structures in Python, Data Structures
Completed a learning program/course covering data structures in Python.
Availability
Location
IndiaAuthorized to work in
Job categories
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