Sudeep Kumar
@sudeepkumar1
Product Support Engineer with expertise in SQL and Python.
IndiaWhat I'm looking for
I am a dedicated Product Support Engineer with over three years of experience in L1 and L2 technical support. My expertise lies in troubleshooting and resolving complex technical issues, ensuring customer satisfaction through effective communication and problem-solving skills. I thrive in high-pressure environments and am adept at managing multiple support tickets while adhering to strict SLAs.
Throughout my career, I have developed a strong technical foundation in SQL, Python, and Unix, which allows me to diagnose and resolve application issues efficiently. My role involves collaborating with product management teams to drive problem management and root cause analysis, ensuring that I deliver timely solutions to our clients. I have a proven track record of maintaining and updating technical documentation, which enhances the overall support process.
My experience includes working in a 24x7 support operation, where I have honed my skills in incident and problem management using tools like JIRA and BMC Remedy. I am passionate about providing exceptional technical support and continuously seek opportunities to improve processes and enhance user experiences.
Experience
Work history, roles, and key accomplishments
Product Support Engineer
Optum
Nov 2023 - Present (1 year 6 months)
Provided product support for healthcare applications, focusing on SQL and UNIX troubleshooting. Managed customer issues, facilitated root cause investigations, and ensured adherence to service level agreements while providing timely feedback to development teams.
Product Support Engineer
Global Software Ltd
Jun 2022 - Present (2 years 11 months)
Experienced Product Support Engineer with 3 years in L1 and L2 technical support. Proficient in SQL, Python, and Unix, with a strong ability to debug applications and resolve technical issues. Skilled in incident management and customer support, ensuring timely responses to critical incidents and maintaining service level agreements.
System Engineer-1
BT-UK
Jul 2022 - Oct 2023 (1 year 3 months)
Served as a System Engineer providing L1 support for telecom services. Responsible for tracking, logging, and responding to support tickets, performing advanced troubleshooting, and coordinating with development teams to resolve customer issues effectively.
Education
Degrees, certifications, and relevant coursework
BCU University, Government Science College
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Grade: 70%
Completed a Bachelor of Computer Applications (BCA) with a focus on computer science principles, programming, and application development. Achieved a percentage of 70%.
Soundarya Composite PU College
Pre-University Course, Science
2017 - 2019
Grade: 67.80%
Completed Pre-University Course (PUC) with a focus on science and mathematics. Achieved a percentage of 67.80%.
Morarji Desai Residential School
Secondary School Leaving Certificate, General Education
2012 - 2017
Grade: 87%
Completed Secondary School Leaving Certificate (SSLC) with a strong academic performance, achieving a percentage of 87%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Sudeep?
You can contact Sudeep and 50k+ other talented remote workers on Himalayas.
Message SudeepFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
