HVharshitha venkateshalu
@harshithavenkateshal
Results-driven SRE Lead and Service Delivery Manager with 10+ years experience.
IndiaWhat I'm looking for
I am a results-driven SRE Lead and Service Delivery Manager with over 10 years of professional experience in managing and supporting enterprise applications. My expertise lies in optimizing service delivery through continuous improvement initiatives and managing multiple service level agreements (SLAs). I have a proven track record of managing complex projects at Deutsche Bank, where I effectively engaged stakeholders and delivered exceptional customer service.
As a certified Scrum Master and Deutsche Bank accredited Trainer of Agility, I played a key role in the Agile adaptation and transformation of teams. My technical skills include a solid foundation in ITIL techniques and in-depth knowledge of ITRS Geneos, where I have implemented automation solutions that significantly improved operational efficiency. I am passionate about leading teams and driving initiatives that enhance productivity and reduce costs.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager and SRE Lead
DBOI Global Services Private Limited
May 2018 - Jul 2023 (5 years 2 months)
Led a team of 120+ engineers providing 24/7 support for mission-critical applications. Managed service delivery for Level 2 and Level 3 support, optimizing processes and implementing cost-saving initiatives. Directed migration from Solaris to Linux, achieving significant reductions in IT costs and application downtime.
Site Reliability Engineer - L3
Comtel Solutions
Aug 2016 - Nov 2017 (1 year 3 months)
Developed monitoring and alerting systems for over 100 applications using ITRS Geneos. Coordinated with cross-functional teams to define SLAs and ensure system reliability. Delivered training on best practices for ITRS Geneos and conducted disaster recovery testing.
Infrastructure Analyst
TATA Consultancy Services
Feb 2012 - Jul 2015 (3 years 5 months)
Monitored application performance and collaborated with developers to resolve bottlenecks. Set up infrastructure and configured monitoring using ITRS Geneos. Automated tasks and demonstrated tool capabilities to senior management.
Education
Degrees, certifications, and relevant coursework
New Horizon College of Engineering
Bachelor of Engineering, Electronics and Communication
2007 - 2011
Grade: 76%
Completed a Bachelor of Engineering in Electronics and Communication, focusing on the principles of electronics, communication systems, and embedded systems. Achieved a strong academic performance with a first-class distinction.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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