At Atos, I delivered managed IT services to Standard Chartered Bank across APAC, sustaining 99.99% availability across a 5,500+ Wintel server estate. I reduced recurring incidents by 30% through root-cause fixes and cut MTTR by 20% through escalation paths and Problem Management.
I chaired the CAB and achieved zero unplanned outages across 100+ monthly changes. I also led 24/7 operations, major incident response, and a team of 16+ engineers, while governing 8+ vendors and supporting audits in a regulated banking environment.
