At SENSE HQ, I led customer onboarding and engagement strategies to support adoption of SaaS solutions. I managed client accounts, reviewed customer trends, and used usage patterns to develop retention strategies that reduced churn by 15%.
I also created user guides and FAQs that increased self-service support adoption by 25%, and presented customer pain points with actionable solutions that improved satisfaction scores by 20%. I partnered with internal teams to analyze product feedback and inform feature enhancements.
As a Marketing Intern at Ignitarium Technology Solutions Pvt. Ltd., I developed social media content and campaigns that increased engagement by 40%. I also conducted market research and created email campaigns that boosted open rates by 25%.
