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Anusha Datta

@anushadatta

Customer Success Associate at Times of India (HumanEdge), using client analytics and dashboards to improve customer journeys.

India

Message

At Times of India (HumanEdge), I manage a portfolio of 100–150 HNI clients, supporting product adoption and program adherence. I use engagement data, feedback, and operational metrics in client consultations and progress reviews.

I developed tracking frameworks with Replit CRM and reporting tools for dashboard reporting and KPI tracking. I also guide clients through app onboarding and wearable-device integrations via API.

At NielsenIQ, I delivered market insights and data quality analysis for global FMCG companies and SMBs across Asia and Southeast Asia. I supported client onboarding and training for Nielsen Answers Desktop and used Microsoft Dynamics CRM to manage client relationships and track tickets.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Times of India (HumanEdge)

May 2026 - Present (5 months)

Managed a portfolio of 100-150 HNI clients, driving product adoption and program adherence through proactive account management. Conducted data-driven client consultations and developed tracking frameworks using Replit CRM to improve retention and process efficiency.

Account Management Relationship Management Data Analysis Replit CRM Dashboard Reporting KPI Tracking Customer Onboarding API Integration

Sales & Marketing (Intern)

Skilled Sapiens

Apr 2025 - May 2025 (1 month)

Conducted research on potential podcast guests and developed tailored scripts for episodes. Executed cold calls to 100 leads, converting 15 into sales, and maintained a database of 200 early-stage startups for targeted outreach.

Research Script Writing Cold Calling Sales Database Management Digital Marketing Graphic Design

Jr Customer Service Associate (APAC)

NielsenIQ

Feb 2022 - Apr 2024 (2 years 2 months)

Delivered strategic market insights for global FMCG clients using Nielsen Answers Desktop, optimizing retail measurement services. Conducted data quality analysis and served as SPOC for stakeholder management during knowledge transfer.

Market Insights Data Analysis Nielsen Answers Desktop Microsoft Dynamics CRM Stakeholder Management Onboarding Training Data Quality Analysis