Open to opportunities

Harshali Mahajan

@harshalimahajan

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Customer Support Specialist delivering technical troubleshooting and compliant resolutions.

United States

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What I'm looking for

I’m looking for a customer support role where I can combine technical troubleshooting with accurate, compliant documentation—resolving issues quickly across channels, improving processes, and supporting teams with clear communication and attention to detail.

I’m a Customer Support professional with 2+ years of experience across IT, pharmaceutical, and hospitality environments, where I resolve inquiries, troubleshoot technical issues, and keep customer satisfaction high across phone, email, and in-person support. I bring a strong focus on research, interpreting policies, and maintaining data integrity, especially when handling sensitive information with confidentiality and accuracy.

In IT and pharma support roles, I maintain documentation and knowledge bases, manage support tickets, apply security updates, and monitor network stability to ensure timely issue resolution. I also leverage tools like Microsoft Office and Salesforce to support account/permissions setup, error troubleshooting, and compliance-driven service updates—while staying calm, detail-oriented, and deadline-driven under pressure.

Experience

Work history, roles, and key accomplishments

Front Desk Manager

Microtel by Wyndham

May 2023 - Dec 2023 (7 months)

Managed front desk operations by handling 30–40 calls daily and resolving guest inquiries and complaints. Oversaw $3K–$4K daily cash flow and maintained accurate reporting while coordinating email, phone, and mail/package distribution.

Customer Support Front Desk Operations Cash Handling Phone Support Microsoft Office

Front Desk Representative

OYO

Jan 2022 - Apr 2023 (1 year 3 months)

Handled 20–25 calls daily, supported guest needs, and streamlined check-in through reservation management. Processed daily cash flow of $2K–$3K with accurate cash and credit card transactions to ensure a positive guest experience.

Reservations Check In Support Customer Support Complaint Resolution Professional communication

IT Customer Support Specialist

SUV Infosoft Pvt Ltd

Jun 2021 - Dec 2021 (6 months)

Delivered technical support via chat, email, and remote tools, ensuring timely resolution of customer issues. Investigated data inconsistencies, maintained IT documentation and troubleshooting resources, and managed support tickets alongside security updates and network stability monitoring.

IT Customer Support Remote Support Technical Support Documentation Policy Compliance

Pharma Customer Support Specialist

Anuja Healthcare Pvt. Ltd.

Aug 2020 - Feb 2021 (6 months)

Managed inbound customer inquiries by phone/email and communicated next steps for account access, service status, and order processing. Performed data entry, troubleshooting, and Salesforce account/permissions setup while maintaining accurate records and error-free support workflows.

Customer Support Phone Support Pharmaceutical Support Data Entry Troubleshooting Account Management