Ashleigh T

Direct real-time dispatch operations and resolve customer inquiries in a high-volume material handling environment. Manage end-to-end customer records, account processing, and documentation while maintaining strict adherence to company communication standards.

Provided technical and non-technical solutions for Vertafore's Customer Support team for AMS360, TransactNOW, Engage and Pipeline Manager. Assisted Level 1 and Level 2 reps with troubleshooting and guidance, and escalated support tickets as needed.

Performed ticket-based solutions for an in-house service desk, responding to requests for technical assistance via telephone or remote connectivity software. Diagnosed and resolved technical hardware and software issues, and logged all helpdesk activities.

Provided technical support related to company software and product line to customers, including online support, pager duty support, and system maintenance. Maintained 80% first call resolution and assisted in developing departmental documentation.

Provided technical support via telephone and email to internal Sandoz employees across various US site locations. Troubleshot technical issues, performed system diagnostics via remote desktop, and documented issues in Remedy ITSM ticketing system.

Operated as a Technical Help Desk support for corporate and client accounts via telephone and email. Performed database queries, wrote technical documentation and training manuals, and handled administrative duties including payroll and travel arrangements.

Associate in Arts degree from Hillsborough Community College.

Studied Business Administration at the University of Central Florida from 2000 to 2003.