Harsha Gujar
@harshagujar
Accomplished security professional with over 13 years of experience.
IndiaWhat I'm looking for
I am an accomplished security professional with over 13 years of experience in the security domain. My career has been dedicated to the implementation, operation, and maintenance of critical infrastructure. I have a proven track record of managing teams, resolving complex customer issues, and driving high customer satisfaction. My objective is to be part of a highly professional and competitive organization that values my knowledge and encourages my growth through regular learning opportunities.
Throughout my career, I have held various roles, including Lead Product Support at Hella Infra Market, where I manage a team of 10 members and oversee escalations. My previous experience includes working as a Senior Product Support Analyst at Nuance Communications, where I developed success plans for customers and collaborated with technical teams to ensure customer satisfaction. I have also worked extensively with Symantec, providing technical support for user authentication and encryption products, and have a strong background in troubleshooting and managing server setups.
Experience
Work history, roles, and key accomplishments
Lead, Product Support
Hella Infra Market
Dec 2022 - Present (2 years 5 months)
Currently leading a team of 10 members, managing escalations, creating rosters, and providing feedback for team improvement. Collaborating with business heads for support and planning strategies for business enhancement.
Sr. Product Support Analyst
Nuance Communications
Feb 2017 - Dec 2019 (2 years 10 months)
Investigated and resolved complex customer issues, developed success plans, and established trusted adviser relationships to ensure customer satisfaction. Collaborated with technical teams for support and pitched sales for new products.
Technical Support Engineer
Symantec Software Pvt Ltd
May 2011 - Jan 2017 (5 years 8 months)
Provided technical support for Symantec products including User Authentication and Endpoint Protection. Managed server authentication and encryption issues, ensuring high customer satisfaction.
Support Engineer
Convergys
May 2008 - May 2011 (2 years 11 months)
Worked in Microsoft Enterprise platform support, troubleshooting operating system issues, and providing support for Windows Server setups and virtualization technologies.
Technical Support Engineer
IBM Daksh India Pvt Ltd
May 2008 - May 2008 (0 months)
Audited firewall and IPS/IDS logs, identified potential threats, and provided technical training on various Microsoft operating systems and virtualization.
Education
Degrees, certifications, and relevant coursework
National College
Bachelor of Science, Information Technology
2002 - 2005
Grade: First class
Completed B.Sc. (IT) from National College in April 2005 from Raipur University with First class.
Balaji Hr.Sec School
Higher Secondary Certificate, Science
2000 - 2002
Grade: Second class
Completed H.S.C. (Science) from Balaji Hr.Sec School Raipur with Second class.
Shankar Nagar Vidya Mandir
Secondary School Certificate, General Education
1998 - 2000
Grade: First class
Completed S.S.C. from Shankar Nagar Vidya Mandir with First class.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Harsha?
You can contact Harsha and 90k+ other talented remote workers on Himalayas.
Message HarshaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
