At Concentrix, I support Microsoft security products including Microsoft Sentinel, Microsoft 365, Microsoft Defender for Cloud, and Microsoft Defender for Endpoint. I investigate security events, support incident response, and help clients troubleshoot identity, access, and endpoint security issues while meeting SLA and CSAT targets.
I also support cloud security posture reviews, privileged access reviews, and identity lifecycle management through Microsoft Entra ID and role-based access control. I troubleshoot API authentication and collaborate with Engineering, QA, Cloud Security, IAM, and Infrastructure teams on root-cause investigations.
At Dominance Tech IT Solutions, I analyzed client data issues with SQL and Excel, managed cases in Zoho CRM and JIRA, and developed SSRS reports. Earlier, as Technical Support Team Lead at WNS, I led a team of 15 support executives and improved processes to reduce repeat issues.
