Harshad Ravindra Chavan

At Infosys, supporting ICICI Bank's enterprise banking platform, I've built and operated highly available systems in a regulated BFSI environment.

I've reduced MTTR by 30% through proactive observability, incident triage, root-cause analysis, and production incident leadership. I implement measurable reliability practices with SLIs, SLOs, error budgets, Prometheus, Grafana, structured logs, and actionable alerting.

I've automated infrastructure provisioning, patch creation, environment builds, and repeated operational tasks using Terraform, Python, Bash, and PowerShell. I also build CI/CD workflows with Jenkins, GitLab CI/CD, and Gradle, contributing to 20% faster delivery and zero critical defects across production releases.

I'm experienced with AWS, Kubernetes, Docker, Helm, IAM, and RBAC, and maintained 100% security compliance for 20+ engineers. I use AI-assisted troubleshooting and runbook drafting carefully, validating outputs against security and operational requirements.