zakiya khan

I’m a results-driven Site Reliability Engineer with 4+ years of experience managing hybrid cloud infrastructure, automating operational workflows, and leading incident response for high-traffic retail and banking platforms. I focus on proactive observability and automation to reduce toil and keep services resilient.

At Accenture, I’ve administered Linux-based microservices on AWS with Auto Scaling and multi-AZ deployment, maintaining 99.9%+ uptime and full SLA compliance. I architected and managed AWS EKS clusters with HPA/VPA autoscaling and Kubernetes network policies to ensure workload isolation, resilience, and reliability.

I’ve also improved delivery and stability by optimizing CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) with parallel execution and caching—boosting deployment frequency by 30%—and by cutting MTTR by 25% through SLI/SLO/SLA-driven alerting and RCA practices using Splunk, Dynatrace, Grafana, and CloudWatch. My projects include server patching automation, health reporting with anomaly detection, ServiceNow REST API access provisioning, and TLS/SSL certificate lifecycle automation.