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Harry Jeanes

@harryjeanes

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I deliver software implementations, training, and change adoption that improve operational efficiency.

United Kingdom

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What I'm looking for

I'm looking to deliver software implementations and organisational change, helping clients configure systems, improve processes, build user confidence, and achieve lasting adoption.

I've delivered 60–65 software implementations annually at Simpro Software, achieving a 4.97/5 customer satisfaction rating through tailored configuration, training, and post-implementation support.

I'm currently configuring BRS at Marton Meadows Golf Club, where I reduced new-member sign-up timelines from 14 days to two. Across training, technical support, and product enablement roles, I translate business requirements into practical systems, learning, and adoption solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Marton Meadows Golf Club

Jan 2026 - Present (8 months)

Configure and tailor the BRS booking system to support club financial, administrative, and operational objectives. Deliver on-site training and user support for staff and customers during system rollout and ongoing adoption.

BRS Online Platforms System Configuration Training User Support Technical Troubleshooting Change Adoption

Implementation Consultant

Simpro Software

Apr 2022 - May 2025 (3 years 1 month)

Partnered with new clients to understand business requirements and configure solutions aligned to operational goals. Led remote and on-site consultancy sessions, product training, and user support to drive successful adoption.

Implementation Planning Client Consultation Product Training User Support Stakeholder Engagement System Configuration

SGU Trainer

Safeguard Global

Mar 2020 - Apr 2022 (2 years 1 month)

Designed and delivered live, virtual, and digital learning solutions focused on company processes, leadership development, and employee capability building. Managed end-to-end learning solution delivery, including content development, rollout, learner communications, and LMS support.

Training Design virtual training Leadership Development LMS Content Development Stakeholder Engagement

Technical Support Administrator

Almas Security

Dec 2018 - Mar 2020 (1 year 3 months)

Provided technical guidance and customer support for security solutions, resolving queries and ensuring effective use of products and services. Coordinated maintenance schedules and service visits for customers and insurance partners.

Technical Support Customer Support Security Solutions TeamViewer Client Demonstrations

Technical Support Administrator

Peninsula Business Services

Dec 2017 - Dec 2018 (1 year)

Advised customers on health and safety solutions, resolving technical queries and supporting effective product use. Supported office and field-based consultants with updates on legislation, regulatory guidance, and industry standards.

Health and Safety Technical Support Customer Advisory Regulatory Compliance Training

Product Trainer

Citation Ltd

Jun 2012 - Nov 2017 (5 years 5 months)

Delivered product demonstrations, classroom training, webinars, and user support for clients, prospects, and internal teams. Designed eLearning, user guides, training materials, and knowledge resources to support product adoption.

Product Demonstrations Classroom Training Webinars E Learning User Guides Training Materials