harpreet kaur
@harpreetkaur11
I resolve enterprise IT issues across Windows, Microsoft 365, Active Directory, and networks.
IndiaWhat I'm looking for
I've supported enterprise users at Western Financial Group, Parkland Corporation, and Compugen, resolving Windows, Microsoft 365, hardware, VPN, network, and account issues. At Western Financial Group, I delivered Tier 1/2 support for more than 500 users while managing incidents and service requests in ServiceNow.
I've deployed and maintained more than 1,000 desktops, laptops, Surface devices, and peripherals, and supported onboarding, offboarding, imaging, patching, and asset refreshes. I bring hands-on experience with Active Directory, SCCM, remote and onsite support, and 24/7 on-call operations, with a focus on timely resolution and strong customer service.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Western Financial Group
Jul 2022 - Aug 2024 (2 years 1 month)
Delivered Tier 1/2 technical support for 500+ users, troubleshooting Windows, Microsoft 365, hardware, software, VPN, and network issues. Managed Active Directory accounts and resolved incidents through ServiceNow while meeting SLA commitments.
Deskside Support Technician
Parkland Corporation
Jun 2021 - Mar 2022 (9 months)
Provided Tier 2 technical support for refinery users, resolving hardware, software, networking, and Microsoft Windows issues. Managed incidents using ServiceNow and delivered remote support via RDP and Bomgar.
Technical Support Technician
Compugen
Jul 2018 - May 2021 (2 years 10 months)
Imaged, configured, and deployed 1,000+ desktops, laptops, Microsoft Surface devices, and peripherals. Managed Windows operating systems and device deployments using Microsoft SCCM, including remote support and patch management.
Technical Support Specialist (Co-Op Student)
Vancouver Community Network
Apr 2018 - Jun 2018 (2 months)
Provided first-level technical support to end users via phone and help desk tickets. Installed, configured, and troubleshot Windows and Linux operating systems using diagnostic and recovery tools.
Education
Degrees, certifications, and relevant coursework
British Columbia Institute of Technology
Technical Support Professional Program, Technical Support
2017 - 2018
Completed the Technical Support Professional Program at BCIT, gaining skills in IT support and customer service.
Guru Nanak Dev University
Master of Technology, Communication
2013 - 2015
Earned a Master of Technology in Communication from Guru Nanak Dev University.
Baba Banda Singh Bahadur Engineering College
Bachelor of Technology, Electronics and Communication Engineering
2009 - 2013
Earned a Bachelor of Technology in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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