DAMANABOYINA VARALAKSHMI
@damanaboyinavaralaks
I resolve enterprise Citrix, Windows, and user access incidents within SLAs.
IndiaWhat I'm looking for
I've supported enterprise users at HCL Technologies, resolving infrastructure, application, and virtual desktop issues across Citrix Virtual Apps and Desktops, Citrix Workspace, StoreFront, and authentication services.
I diagnose login failures, application crashes, session connectivity issues, profile problems, and performance bottlenecks. I also troubleshoot Active Directory, DNS, Group Policy, Windows Server, remote desktop connectivity, and access-management incidents while meeting SLA timelines.
Previously, through Collabera Technologies and Surge Software Solutions, I supported Windows end-user environments, Citrix infrastructure, account provisioning, software installation, printer configuration, and Microsoft Office applications.
I'm focused on proactive monitoring, log analysis, incident documentation, root cause analysis, and clear customer support. I work closely with infrastructure, networking, server, application, and escalation teams using ITIL-based service practices.
Experience
Work history, roles, and key accomplishments
Provided L1/L2 technical support for enterprise users, troubleshooting infrastructure, application, and virtual desktop issues. Supported Citrix Virtual Apps and Desktops (CVAD) and resolved incidents within SLA timelines.
Provided enterprise IT support for Windows-based end-user computing environments and Citrix infrastructure. Resolved incidents involving Citrix Virtual Apps and Desktops (CVAD), user authentication, and access management.
IT Support Intern
Surge Software Solutions
May 2023 - Apr 2024 (11 months)
Assisted senior engineers in providing technical support for enterprise Windows environments and Citrix infrastructure. Performed basic Active Directory tasks and supported troubleshooting of Citrix Workspace and virtual desktops.
Education
Degrees, certifications, and relevant coursework
Saint Mary's Women's Engineering College
Bachelor of Technology, Computer Science and Engineering
2019 - 2023
Grade: 7.2/10
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 7.2/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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