Gaurav Rajput
@gauravrajput1
I resolve enterprise Windows, identity, and network issues as an L3 technical support engineer.
IndiaWhat I'm looking for
At TELUS International, I provide L3 support for enterprise Windows environments, resolving escalated Active Directory, Azure AD, virtual machine, and network connectivity issues while meeting SLA commitments.
Previously at Hewlett Packard Inc, I supported SMB users with HP devices, hardware and software troubleshooting, device configuration, and network setup. I work closely with L1/L2 engineers and backend teams to minimize downtime and improve incident resolution.
Experience
Work history, roles, and key accomplishments
L3 Technical Support Engineer
TELUS International
Feb 2022 - Present (4 years 7 months)
Provide L3-level technical support for enterprise clients on Windows-based systems. Resolve escalated technical issues involving Active Directory, Azure AD, VM setups, and network connectivity.
Delivered end-user support for SMB clients using HP business laptops/desktops. Diagnosed and resolved hardware/software issues and escalated unresolved tickets.
Education
Degrees, certifications, and relevant coursework
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Computer Applications, Computer Applications
Completed Bachelor of Computer Applications (BCA) in 2021.
CBSE Board
12th CBSE Board, General
Grade: 76.8%
Completed 12th standard with 76.8% in 2018.
CBSE Board
10th CBSE Board, General
Grade: CGPA 10
Completed 10th standard with CGPA 10 in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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