Haroon Khalid
@haroonkhalid2
Product Supervisor at US Mobile who coordinated customer experience for the US Mobile × Starlink launch.
FinlandWhat I'm looking for
At US Mobile, I handled complex telecommunications and software issues while maintaining a monthly CSAT average above 95%, with a peak of 99%. I was promoted twice during one tenure, moving from frontline chat support to ownership of inbound and outbound email operations.
I served as the Point of Contact for the US Mobile x Starlink home internet launch, coordinating with Logistics, Porting, and Compliance and developing customer-facing messaging. I also analyzed customer feedback and support-ticket patterns to identify product friction and share actionable insights with product and backend teams.
Experience
Work history, roles, and key accomplishments
Promoted twice during a single tenure, progressing from frontline chat support to ownership of inbound and outbound email operations. Maintained 99% peak monthly CSAT and a sustained average above 95% while resolving complex telecommunications and software issues. Led and supervised 9 new agents, supporting real-time customer interactions, escalations, product knowledge, and performance. Built sch
Assisted with operational projects and coordination across teams within the college environment.
Supported students in core mathematical concepts and problem-solving.
Education
Degrees, certifications, and relevant coursework
LUT University
Bachelor's Degree, Computer Software Engineering
2026 - 2029
Nixor College Karachi
High School Diploma, Computer Science
2023 - 2025
Springfield School Karachi
High School Diploma, CAIE
2021 - 2023
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Salary expectations
Social media
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