Harold Avelino
@haroldavelino
I resolve customer account, payment, freight, and ride-support issues across chat, email, and phone.
PhilippinesWhat I'm looking for
I've supported customers at TaskUs across Uber, freight, and Coinbase accounts, resolving booking, payment, account, transaction, and service concerns through chat, email, and phone.
For Uber, I handled ride bookings, fare discrepancies, cancellations, refunds, lost items, driver concerns, trip adjustments, promotions, and app-related inquiries. I used internal tools and account information to investigate issues and provide accurate resolutions.
In freight and Coinbase support, I coordinated with stakeholders, reviewed customer information, identified root causes, and handled sensitive data in line with security and compliance requirements. I bring empathy, active listening, problem solving, teamwork, and a commitment to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Provided real-time chat support to Uber consumers regarding ride bookings, trip issues, payments, promotions, account concerns, and app-related inquiries. Investigated customer concerns using internal tools and account information to provide accurate and appropriate resolutions.
Education
Degrees, certifications, and relevant coursework
Harold hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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