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BE@bryanesteban
Customer support analyst with extensive experience in cryptocurrency services.
PhilippinesWith over six years of experience in the BPO industry, I have honed my skills in customer support across various platforms, including cryptocurrency and food service delivery. My journey began at Coinbase, where I developed a strong foundation in email and chat support, and I have since expanded my expertise at Blockchain.com as a Customer Support Analyst.
Throughout my career, I have demonstrated a commitment to providing exceptional service and support. My roles have equipped me with the ability to handle customer inquiries efficiently while maintaining a high level of professionalism. I am passionate about leveraging my interpersonal skills and technical knowledge to contribute to a dynamic team that prioritizes customer satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Blockchain.com - Blue Cube Services LTD.
Apr 2024 - Present (1 year 7 months)
Provided comprehensive customer support via email and chat for a leading cryptocurrency exchange platform. Resolved customer inquiries and issues efficiently, ensuring high levels of customer satisfaction in a fast-paced fintech environment.
Coinbase - Easy Payroll Global Philippines Inc.
May 2023 - Present (2 years 6 months)
Delivered front-line customer support through chat, addressing user concerns and providing solutions for a major cryptocurrency platform. Maintained a high standard of service quality and contributed to positive customer experiences.
TELUS International Philippines
Jun 2022 - Present (3 years 5 months)
Provided technical support for Ooma, resolving customer issues and ensuring smooth operation of VoIP services. Managed email support for Coinbase, handling inquiries and providing timely resolutions.
TELUS International Philippines
Feb 2021 - Present (4 years 9 months)
Managed email support for Coinbase, addressing customer inquiries and resolving issues related to cryptocurrency transactions. Provided chat and email support for Caviar-DoorDash, assisting users with food service delivery concerns.
TELUS International Philippines
Aug 2020 - Present (5 years 3 months)
Handled chat and email support for Caviar-DoorDash, assisting customers with various service-related issues. Provided email escalation support for Caviar, resolving complex customer complaints and ensuring satisfactory outcomes.
TELUS International Philippines
Jul 2019 - Present (6 years 4 months)
Provided email escalation support for Caviar, addressing and resolving advanced customer issues and complaints. Managed chat support for Caviar, assisting users with real-time inquiries and service requests.
TELUS International Philippines
Jul 2018 - Present (7 years 4 months)
Delivered chat support for Caviar, assisting customers with their food delivery orders and resolving immediate concerns. Ensured efficient and friendly service, contributing to positive customer experiences.
Degrees, certifications, and relevant coursework
Bachelor of Science in Home Economics Education, Home Economics
Completed a Bachelor of Science in Home Economics Education, focusing on various aspects of home economics. The curriculum provided a comprehensive understanding of the field.
High School Diploma, General Studies
Completed secondary education, gaining foundational knowledge across various subjects. Graduated in 2011.
Elementary School Certificate, General Studies
Completed elementary education, building fundamental skills in reading, writing, and arithmetic. Graduated in 2007.
Software and tools used professionally
PhilippinesYou can contact Bryan and 90k+ other talented remote workers on Himalayas.
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