Mike Jerus
@mikejerus
Customer service representative skilled in voice, email, and chat support.
PhilippinesWhat I'm looking for
I am a customer service professional with hands-on experience supporting financial services, logistics, and smart-home/fitness campaigns across voice, email, and live chat channels. I deliver accurate, compliant support for sensitive account issues—such as cryptocurrency transactions—and streamline resolution through documentation and cross-team collaboration.
I consistently use CRM and live-chat platforms to troubleshoot, verify information, and provide timely updates while prioritizing customer satisfaction and operational efficiency. I thrive in fast-paced environments, proactively manage delivery and onboarding challenges, and maintain strict adherence to company protocols and data protection standards.
Experience
Work history, roles, and key accomplishments
Customer Care Representative - Senior
TELUS Digital
Jul 2024 - Mar 2025 (8 months)
Provided real-time live chat support for a financial services campaign, resolving cryptocurrency account issues, troubleshooting transactions and access problems while maintaining compliance and accurate case documentation.
Customer Support Representative
TaskUs
Jan 2023 - Apr 2024 (1 year 3 months)
Handled phone and email interactions for a logistics campaign, monitored driver routes and proactively addressed delivery delays to ensure timely and accurate deliveries and customer communication.
Customer Service Representative
TTEC
Sep 2021 - Sep 2022 (1 year)
Provided onboarding and installation support for a smart-home fitness brand, assessed home layouts and materials for equipment compatibility, verified customer information, and sent professional status updates via email.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the East - Caloocan
Senior High School Graduate, Senior High School
Completed senior high school at the University of the East, Caloocan, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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