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@adekunlerukayat
Dedicated customer service professional with strong communication skills.
I am a dedicated customer service professional with a strong background in performance monitoring and customer relationship management. Over the past few years, I have honed my skills in resolving customer complaints, providing effective solutions, and ensuring customer satisfaction. My experience spans various roles, including customer support and management, where I have successfully implemented strategies to enhance service delivery.
At AZ Education Consult, I focused on understanding products and actively listening to customer needs, which allowed me to provide accurate information and resolve issues efficiently. My role at Goodness Boutique further strengthened my communication skills, as I supported customers through social media and improved overall satisfaction. I am passionate about creating positive customer experiences and thrive in environments where I can contribute to team success.
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Work history, roles, and key accomplishments
Goodness Boutique
Jan 2022 - Present (3 years 10 months)
Provided communication and listening support. Managed social media support and improved customer satisfaction.
AZ Education Consult
Feb 2021 - Present (4 years 9 months)
Resolved customer complaints and provided solutions. Understood products and provided accurate information.
Degrees, certifications, and relevant coursework
BTech
2019 - 2024
Software and tools used professionally
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