Happiness Esinwoke

I am a dedicated Customer Care Representative with over four years of experience in delivering exceptional client support. My journey has been marked by a commitment to building long-term relationships and driving business growth. I have honed my skills in email management, scheduling, research, and team leadership, which have enabled me to exceed performance targets consistently.

At Loksi-Blue Hive, I excelled as a Telemarketer, where I provided vital information to prospective students about academic programs and admissions. My efforts contributed to meeting and exceeding enrollment targets, ensuring a positive experience for all prospective students. Additionally, my role as a Recruiter at 3D Impact Marketing allowed me to source and recruit highly qualified candidates, achieving a remarkable 70% candidate retention rate, which significantly enhanced the company's employer brand.

Throughout my career, I have implemented innovative solutions such as an AI-driven scheduling system that improved client satisfaction scores by 25%. I am passionate about leveraging my skills to contribute to a dynamic team and continue my professional growth in customer care and recruitment.