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@happinessesinwoke
Results-driven Customer Care Representative with 4+ years of experience.
I am a dedicated Customer Care Representative with over four years of experience in delivering exceptional client support. My journey has been marked by a commitment to building long-term relationships and driving business growth. I have honed my skills in email management, scheduling, research, and team leadership, which have enabled me to exceed performance targets consistently.
At Loksi-Blue Hive, I excelled as a Telemarketer, where I provided vital information to prospective students about academic programs and admissions. My efforts contributed to meeting and exceeding enrollment targets, ensuring a positive experience for all prospective students. Additionally, my role as a Recruiter at 3D Impact Marketing allowed me to source and recruit highly qualified candidates, achieving a remarkable 70% candidate retention rate, which significantly enhanced the company's employer brand.
Throughout my career, I have implemented innovative solutions such as an AI-driven scheduling system that improved client satisfaction scores by 25%. I am passionate about leveraging my skills to contribute to a dynamic team and continue my professional growth in customer care and recruitment.
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Work history, roles, and key accomplishments
3D Impact Marketing
Apr 2025 - Present (7 months)
Successfully sourced and recruited highly qualified candidates for the position of Airtel Shop Developer across various states, achieving excellent results. Achieved 70% candidate retention and 80% candidate job satisfaction, enhancing the company's employer brand.
Loksi-Blue Hive
Jan 2025 - Present (10 months)
Answered calls, emails, and messages from prospective students, providing information about academic programs and admissions. Worked to meet and exceed enrollment targets, ensuring prospective students were well-suited for their chosen program.
3D Impact Marketing
Sep 2023 - Dec 2024 (1 year 3 months)
Implemented an AI-driven scheduling system, reducing appointment conflicts by 40% and increasing client satisfaction scores by 25%. Led a team of two junior virtual assistants, enhancing team productivity by 30% through defined workflows and targeted training programs.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Tourism Studies
Currently pursuing a Bachelor's Degree in Tourism Studies. The program focuses on various aspects of the tourism industry, preparing for a career in this field.
Software and tools used professionally
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