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Luis Marroquín

@luismarroqun

Message

I improve CRM data quality, Excel reporting, and high-volume operational workflows.

Guatemala

Message

I've supported high-volume customer and operational data workflows at Intelliverse, Fundación Génesis Empresarial, and [24]7.ai. At Intelliverse, I log 50+ daily customer interactions, audit CRM records, and helped reduce duplicate profiles by 15%.

I build Excel dashboards with Pivot Tables and Power Query, cutting weekly reporting time from four hours to one. I bring 3+ years of accurate remote data processing, a 99.7% quality score, and ongoing Systems Engineering studies at Universidad Galileo.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Intelliverse

Oct 2025 - Present (11 months)

Log and update 50+ daily customer interactions across alternative channels into internal CRMs, ensuring 100% traceability. Perform daily data audits to reduce duplicate records by 15%.

CRM Data Entry Data Auditing Customer Service

Alternative Channels Analyst

Fundación Génesis Empresarial

Apr 2025 - Jun 2025 (2 months)

Managed the complete lifecycle of 200+ monthly operational cases using Excel and internal tracking systems. Built automated weekly dashboards, reducing reporting delivery time from 4 hours to 1 hour.

Excel Pivot Tables Power Query KPI Monitoring Data Reconciliation

Call Center Agent

[24]7.ai

Jun 2022 - Feb 2025 (2 years 8 months)

Processed high-volume account updates and ticket creation (80–100 cases per shift) using Jira and proprietary CRM tools. Maintained a 99.7% quality score in data capture over 12+ months.

Jira CRM Data Entry Quality Assurance