Open to opportunities

Hannah Yemitan

@hannahyemitan

Message

I resolve high-volume customer issues across messaging, calls, and CRM while improving satisfaction and repeat orders.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can resolve customer issues, build lasting relationships, maintain accurate records, and contribute to better service processes.

At Hugo Technologies, I handle 60+ customer inquiries daily across WhatsApp, calls, and direct messages, maintaining a 96% positive feedback rating.

I resolve product, delivery, and payment issues within 24 hours, helping reduce complaints by 25%. I also manage clothing and eyewear orders, tracking, returns, and customer records with 99% accuracy.

Previously, I supported patient records and customer service at the Lagos State Ministry of Health and delivered multichannel support at Bereoth Property and Investments Limited. I enjoy building positive customer relationships and improving service processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hugo Technologies Inc

Apr 2024 - Present (2 years 5 months)

Handled 60+ customer inquiries daily via WhatsApp, calls, and DM with 96% positive feedback rating. Resolved product, delivery, and payment issues within 24 hours, reducing customer complaints by 25%.

Customer Service CRM Order Processing Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Botany

2016 - 2020

Activities and societies: Volunteered at Lagos State School Eye Health Programme, registered over 500 primary school pupils for free eyeglass distribution, contributing to improving the vision and academic performance of pupils.

Pursued a Bachelor of Science in Botany, gaining a strong foundation in plant sciences and research methodologies.